And your replies revealed what an understanding, patient lot you are! Thank you to everyone who contributed their ideas. We asked you to let us know how you deal with people who don't listen. Instead, it can be attributed to such things as arrogance, pride, defensiveness, or an unwillingness to admit to mistakes. In the workplace, though, the reasons that people don't, or won't, listen cannot be explained away by the misplaced confidence of youth. There was a surprisingly small time lag between my hand getting dragged towards the teeth of the sprocket, and the realization that the old man had a point! I remember being 16 and confidently dismissing my father's opinion that there were less perilous ways of cleaning the chain of my motorbike than by holding an oiled rag around it with one hand while releasing the clutch with the other. ?" as they watch their child ignore the blindingly obvious negative consequences of an ill-considered undertaking. I can't imagine there's a parent out there who hasn't uttered the words "Are you sure you want to do that? Have you tried doing it this way. There are occasions when you can almost forgive your listener's deliberate obtuseness or "selective" hearing. When that happens, you can either throw your hands up in the air and walk away, or be patient and make the effort to ensure he does eventually take your message on board. You might be offering advice, or giving instructions on how to complete a task, but the other person has made up his or her mind already, or he thinks his way is the best way and won't entertain any other points of view. It can be exasperating when you're trying to communicate with someone, but you know that what you are saying is "going in one ear and out the other."
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